Refunds and Return Policy

1. Application for Returns/Refunds

Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items (“Item”) and/or refund within 3 days upon received the order or products.

SA Plus customer service will request the parcel photo and packaging photo to investigate the products received by customers. Users may communicate with each other privately to resolve their differences or approach their relevant local authorities to assist them in overcoming any dispute prior.

2. Application for the Return of an Item

Buyer may only apply for the refund and/or return of the Item in the following circumstances:
• The Item has not been received by Buyer;
• The Item was defective and/or damaged on delivery;
• Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer;
• The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item; or

Buyer’s shall raise the application through SA Plus customer careline.

The approval of your request for refund and return will be made by SA Plus in its sole discretion.  Buyer acknowledges and agrees that company’s decision is final, conclusive and binding, and covenants and agrees that it will not bring suit or otherwise assert any claim against company or its affiliates in relation to such decision.

3. Condition of Returning Item

To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to company in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.

4. Liability of Product Return Shipping Fee

i) In the scenario of an unforeseen error from the seller’s end (i.e – damaged, faulty or wrong product delivered to the buyer), the company will bear buyer’s return shipping fee.
ii) In the scenario of the buyer’s change of mind, buyer shall get seller’s consent prior to the return request and buyer will bear the return shipping fee.

5. Refunds

Buyer will only be refunded after investigation has been close case and company has received the returned Item. The refund will be made to Buyer’s credit/debit card or designated bank account, whichever is applicable.


1. 退货/退款申请

SA Plus客服要求将包裹照片和包装照片进行调查,以调查客户收到的产品。用户可以私下相互沟通以解决分歧,或与相关地方当局联系,以协助他们克服任何争议。

2. 退货申请
• 买家尚未收到商品;
• 商品在交付时有缺陷和/或损坏;
• 卖方向买方交付了与约定规格不符的物品(例如尺寸、颜色等错误);
• 交付给买方的物品与卖方在物品列表中提供的描述存在重大差异;或

买方应通过SA Plus客户服务热线提出申请。

您的退款和退货请求的批准将由SA Plus自行决定。 买方承认并同意,公司的决定是最终的、决定性的和具有约束力的,并且承诺并同意它不会就此类决定向公司或其关联公司提起诉讼或以其他方式提出任何索赔。

3. 退货条件

4. 产品退货运费的责任
i) 在卖方出现不可预见的错误(即交付给买方的损坏,有缺陷或错误的产品)的情况下,公司将承担买方的退货运费。
ii) 在买方改变主意的情况下,买方应在退货请求之前征得卖方的同意,买方将承担退货运费。

5. 退款

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